Privacy Policy

Effective date: January 15, 2025

Lowerletter (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website (“the Website”).

1. Information We Collect

We collect the following types of information to enhance your experience on our Website:

a. Personal Information You Provide:

  • Name

  • Email address

  • Shipping and billing addresses

  • Payment information (e.g., credit card details, processed securely by our payment provider)

  • Contact preferences

b. Information Collected Automatically:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages you view and actions you take on the Website

  • Cookies and similar tracking technologies

We do not collect sensitive personal information.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Processing and fulfilling your orders

  • Personalizing your shopping experience

  • Improving the functionality and usability of our Website

  • Communicating with you about your orders, promotions, and updates

  • Complying with legal obligations

How long we retain your data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We use trusted third-party companies to assist with payment processing, order fulfillment, and Website analytics.

  • Legal Obligations: We may disclose information to comply with applicable laws, regulations, or legal processes.

  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

Our Website uses cookies to:

  • Remember your preferences

  • Analyze Website performance

  • Provide targeted advertisements

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact the functionality of the Website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” Your continued use of the Website constitutes acceptance of the revised Privacy Policy.

 

Thank you for trusting us with your personal information.